Help Desk Services from Nirico

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Nirico’s Help Desk Services

Nirico is committed to being available for their valued customers whenever we are needed. We provide answers to everyday IT questions and offer technology consulting services to assist with more complex executive decision making.

 

What Can I Expect From Service Desk Support From Nirico?

 

Nirico offers its customers two avenues to access the Service Desk Support that they need. For clients who favour a hands-on approach, we have the ability to send a qualified IT technician directly to their office to help them resolve the technology issues they are facing.

But many pressing IT concerns can be resolved directly through remote IT support. To create a help desk ticket, all our customers need to do is email or call our office, and one of our qualified technicians will be assigned to assist them with resolving the issues they are facing. Best of all, the IT specialists employed by Nirico are based locally, meaning each time our clients call, they are connecting with someone who lives, works, and plays in the Calgary or Edmonton region. This locality provides each of our employees with a thorough understanding of the community and culture of the area where each of our clients lives. This familiarity enables us to provide customized IT solutions to meet very specific needs.

 

How Does Help Desk Support Work? 

When one of our friendly technicians receives a service desk call, they ask a series of leading questions to gain a clear picture of the problem the client is facing. Once armed with this knowledge, we are then able to get to work sourcing the solution to permanently resolve the issue.

With Service Desk Support from Nirico, Calgary and Edmonton area businesses no longer have to face the frustration of spending endless hours waiting for an IT technician to show up at their door in order to receive the help they need. We understand that when a business’ IT assets aren’t functioning properly, that time is of the essence. The technical specialists at Nirico make it our top priority to restore our clients’ business technology to full functionality promptly to enable them to meet their business objectives efficiently.

With Service Desk Support from Nirico, Calgary and Edmonton area companies can have fully functioning IT assets that are optimized and maintained to keep their business on task all the time.

 

 

Ready to Work Together?

We’ll help you streamline your business, make your systems more efficient and support you in accomplishing your business goals. Reach out to book a free consultation!

SOLUTIONS

PROBLEMS WE SOLVE

We serve small to mid-size businesses and business owners with the same high-level IT services used by most large scale organizations.

Our IT Help Desk is here to help you and you staff with your immediate IT problems.

Cloud management to get you set up for a remote working environment.

Never lose your important data and documents with managed backup services.

Hardware procurement to get your business the right hardware for your business model and goals.

We help you find the systems and software that will best support your business goals and needs.

Solutions to ensure your business operations and core functions aren't affected by disasters or incidents.

Security solutions to ensure your business is protected from security or data breeches, viruses and malware

System monitoring and management to ensure all your IT is up-to-date and the best solution for your business goals.

Industries we work with

We serve small to mid-size businesses and business owners with the same high-level IT services used by most large scale organizations.

Through our nearly 2 decade journey, NSI has supported clients in a vast variety of industries. NSI has especially deep experience in oil & gas, not-for profit, sports & entertainment, and health care.

Contact Us

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Office

1420, 1122 4TH ST. SW
CALGARY, ALBERTA T2R 1M1

Service Desk

(403) 984-9001

servicedesk@nirico.com

Hours

M-F: 8am - 5pm
S-S: Closed
(After Hours Support Available)

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