Want fast response when something breaks OR have it fixed before you even know its broken?

How about both? Nirico Systems, Western Canadas most innovative IT Managed Services Provider, was built around the concept of “fix it before anyone knows its broken”. We accomplish this through investment in state-of-the-art process and technology, combined with a commitment to working in the background to monitor and fix problems before they affect your business.

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10 Big Reasons to Choose Nirico Systems to Support Your Computer Network

DEVELOPING SOLUTIONS FOR BUSINESS SUCCESS
We develop and implement a long-term IT technology road map to streamline business operations ensuring that the IT direction supports business objectives – now and in the future.

FIX IT BEFORE IT BREAKS
Our “raison d’etre” is to use advanced process and technology to reduce the effect of technology issues on your end users. We “fix things before they break”.

CLIENT-FOCUSED APPROACH
to understand your goals, challenges, and requirements. This communication continues throughout the term of the contract to ensure our services adapt to your changing business environment

PRODUCTIVE END USERS
Our pro-active approach and tools allow us to reduce the number of end user tickets by over 50%. This leaves us free to respond to end user tickets immediately and allows us to resolve 80% of tickets in under 10 minutes.

SECURITY IS PRIORITY #1
This means we treat any threat to the security of our clients as our number 1 priority. Appropriate cyber security tools can be expensive. That’s why we work with each client to determine their business needs before we make recommendations on solutions.

CLIENT SATISFACTION IS PRIORITY #1 (as well)
NSI surveys every end user upon ticket closure. If they aren’t delighted our Presidents calls them to understand why they aren’t and make adjusts to how we do things moving forward. NSI’ Net Promoter Score (NPS) averages 94% and has for over two years.

WE SPEAK PLAIN ENGLISH
IT is full of buzz words and acronyms that few outside the industry understand. We explain what we are doing and why we are doing in plain English. We also talk to your other IT vendors so you don’t have to.

YOUR PARTNER, NOW AND IN THE FUTURE
NSI has almost 20 years’ experience working with organizations with anywhere from 5 users to 3,000 users. We can step up as you grow. This also gives NSI a wealth of experience in recommending and implementing technology that’s scalable to a wide range of businesses.

INFRASTRUCTURE EXPERTS
We’ve been building integrated solutions and partnering with global leaders like Intel, Cisco, Dell, Microsoft, since 2004. We’ll make sure that the infrastructure solutions we deliver are best in class, ultimately providing greater reliability and performance with the lowest total cost of ownership.

WESTERN CANADIAN OWNED AND MANAGED
We started in the West and have stayed here. Our Help Desk is based here so there’s no issues with time zone differences or with communicating with the Help Desk. Combined we have over 100 years of technical expertise based in Western Canada.

Our Services

Managed IT Services

Let us give you the peace of mind you deserve.

Help Desk

We offer assistance with network and computer issues.

Cyber Security

Let us help you keep your company's data safe.

Data Backup & Recovery

Prevent the unexpected from ruining your company.

NSI really seems to care about WinSport, our success, and our people.

This pervasive sense of partnership occurs when we deal with the help desk, the CEO, or the onsite team that helps us solve problems on a day to day basis.

Looking for a Manager Service Provider? Do your research, shortlist your firms, and really challenge your potential MSP on how they would handle the unexpected. With NSI, we feel they react to inherent uncertainty in a similar manner that we do – roll up sleeves, collaborate, take a solutions-based approach, and then paper what happened once the dust settles. The key here is we trust NSI to approach this with a strong, and mostly common, sense of what is fair.

The single biggest benefit from partnering with NSI is an overall reduction in the cost of managing our IT services.

Phil Graham Phil G. VP & CFO
Sports & Recreation

About Nirico Systems

We strive to help businesses leverage the most out of their technology investments and focus on solving real business problems, accelerating business performance and making their staff members more productive.

NSI was founded in 2002 with a simple goal: to provide the same high-level quality and service expected by large-scale corporations to medium-sized businesses.

Too many companies suffer under IT that has not been set up to suit their real needs causing disruptions in business operations and unwanted profit loss.

Since our inception, Nirico has focused on a customer-driven approach and operated with a customer-first mindset to ensure our clients get the right technology for the right price while aligning with their business needs and goals. We also understand that not everyone speaks IT, we speak in clear business terms.