The Plan Phase is where the customer and NSI work as partners to determine how IT will be focused in order to deliver valuable services that enable the organization to succeed.
The primary goals of the Plan Phase are to provide guidance to client and IT groups on how to continually plan for and optimize the IT service strategy and to ensure that the delivered services are:
- valuable and conductive.
- predictable and reliable.
- compliant.
- cost-effective.
adaptable to the changing needs of the business.